filbet Privacy Policy

This Privacy Policy ("Policy") describes how filbet ("we", "us", "our", "the Company") collects, uses, discloses, stores, and protects personal information obtained from users ("you", "your", "User", "Player") of our website located at https://filbet.cam, mobile applications, and related services (collectively, the "Platform" or "Services"). filbet is committed to protecting your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, regulations issued by the National Privacy Commission (NPC), and industry best practices.

By accessing, registering an account on, or using any filbet Services, you acknowledge that you have read, understood, and consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy. If you do not agree with the terms of this Policy, you must immediately discontinue use of our Services and refrain from providing any personal information to filbet.

1. Information We Collect

1.1 Personal Information You Provide

When you register for a filbet account, use our Services, or communicate with us, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name as it appears on government-issued identification documents, date of birth, nationality, gender, and government-issued identification numbers (e.g., passport number, driver's license number, national ID number)
• Contact Information: Email address, mobile phone number registered in the Philippines, residential address including street, barangay, city/municipality, province, and postal code
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, and two-factor authentication settings
• Financial Information: Bank account details, payment method information (GCash mobile number, Maya account details, credit/debit card information, e-wallet credentials), transaction history, deposit and withdrawal records, and betting activity
• Verification Documents: Copies of government-issued photo identification (passport, driver's license, national ID, voter's ID), proof of address documents (utility bills, bank statements), and selfie photos for identity verification purposes
• Communication Records: Records of your communications with our customer support team via live chat, email, phone calls, or social media channels, including inquiry details, complaints, and feedback

1.2 Information Automatically Collected

When you access or use filbet Services, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type (desktop, mobile phone, tablet), operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and mobile network information
• Usage Data: Pages visited, features used, time spent on each page, clickstream data, game sessions, betting patterns, search queries, referral sources, and navigation paths through our Platform
• Location Information: IP address, geographic location data (country, region, city), GPS coordinates (if you grant location permissions on mobile devices), and time zone settings
• Technical Data: Browser settings, language preferences, cookie settings, network connection type, internet service provider (ISP), and error logs

1.3 Information from Third-Party Sources

We may receive personal information about you from third-party sources to verify your identity, prevent fraud, comply with legal obligations, or improve our Services:

• Payment Processors: Transaction verification data, fraud screening results, and account validation information from GCash, Maya, bank partners, and other payment service providers
• Identity Verification Services: Age verification results, identity authentication data, and fraud detection signals from third-party verification providers
• Gaming Providers: Game play data, RTP statistics, and technical performance metrics from third-party casino game and sports betting content suppliers
• Marketing Partners: Information about your interactions with our marketing campaigns, referral data, and attribution information (only if you engage with our marketing materials through partner channels)

2. How We Use Your Information

2.1 Primary Purposes

filbet processes your personal information for the following primary purposes, which are necessary for the performance of our contract with you and the provision of Services:

• Account Management: Creating and maintaining your account, authenticating your identity, managing login credentials, and providing customer support
• Service Delivery: Enabling you to place bets, play casino games, participate in promotions, process deposits and withdrawals, and access all features of the Platform
• Transaction Processing: Processing financial transactions, verifying payment methods, preventing payment fraud, and maintaining transaction records for accounting and audit purposes
• Communication: Sending you service-related notifications, transaction confirmations, account updates, security alerts, and responding to your inquiries and support requests

2.2 Legal and Regulatory Compliance

We process your personal information to comply with legal obligations under Philippine law and regulations issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and other regulatory authorities:

• Age Verification: Verifying that you are at least twenty-one (21) years of age as required by law and preventing underage gambling
• Know Your Customer (KYC): Conducting customer due diligence, verifying your identity and address, and maintaining records as required by anti-money laundering (AML) regulations
• Fraud Prevention: Detecting and preventing fraudulent activities, money laundering, terrorist financing, bonus abuse, collusion, and other prohibited activities
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behavior, implementing self-exclusion programs, and enforcing deposit limits and cooling-off periods
• Regulatory Reporting: Providing reports and information to PAGCOR, the National Privacy Commission, law enforcement agencies, and other authorities as required by law

2.3 Marketing and Personalization

With your consent, we may use your information for marketing purposes and to personalize your experience on the Platform:

• Promotional Communications: Sending you information about bonuses, promotions, tournaments, new games, special offers, and other marketing materials via email, SMS, push notifications, or in-app messages (you may opt out at any time)
• Personalization: Customizing content, game recommendations, and promotional offers based on your preferences, playing history, and interests
• Analytics: Analyzing user behavior, preferences, and trends to improve our Services, develop new features, optimize user experience, and conduct market research

2.4 Security and Platform Integrity

We process your information to protect the security and integrity of our Platform and to safeguard the interests of our users:

• Security Measures: Implementing and maintaining technical and organizational security measures to protect against unauthorized access, data breaches, cyberattacks, and other security threats
• Dispute Resolution: Investigating and resolving disputes, complaints, suspected Terms of Service violations, and suspected fraudulent or illegal activities
• System Maintenance: Monitoring system performance, troubleshooting technical issues, conducting system upgrades, and ensuring platform stability and availability

3. Legal Basis for Processing

Under the Data Privacy Act of 2012 and general data protection principles, filbet processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of our contract with you, including account creation, service delivery, and transaction processing
• Legal Obligation: Processing is necessary to comply with legal obligations under Philippine law, including KYC/AML requirements, age verification, tax reporting, and regulatory compliance
• Consent: You have provided explicit, informed, and freely-given consent for specific processing activities, such as receiving marketing communications or using location-based services
• Legitimate Interests: Processing is necessary for our legitimate business interests (or those of a third party), such as fraud prevention, security, system integrity, and improving our Services, provided such interests are not overridden by your fundamental rights and freedoms

4. How We Share Your Information

4.1 Service Providers and Business Partners

We may share your personal information with carefully selected third-party service providers who perform services on our behalf. These parties are contractually obligated to process your information only for the purposes we specify and to implement appropriate security measures:

• Payment Processors: GCash, Maya (formerly PayMaya), banks, and other payment service providers that process deposits, withdrawals, and financial transactions
• Identity Verification Providers: Third-party services that verify your age, identity, and address through document verification and biometric authentication
• Gaming Content Providers: Suppliers of casino games, live dealer systems, sports betting platforms, and related gaming content
• Cloud Hosting and IT Services: Providers of server infrastructure, database management, content delivery networks (CDN), and technical support services
• Customer Support Tools: Live chat software providers, ticketing systems, and communication platforms used to deliver customer service
• Analytics and Marketing Platforms: Tools for website analytics, user behavior tracking, email marketing, SMS delivery, and advertising campaign management (only if you have consented to marketing)

4.2 Legal and Regulatory Disclosure

We may disclose your personal information to regulatory authorities, law enforcement agencies, courts, and other governmental bodies when required by law or when we believe in good faith that such disclosure is necessary:

• To comply with legal obligations, court orders, subpoenas, warrants, or regulatory requests
• To cooperate with investigations by PAGCOR, the National Privacy Commission, law enforcement agencies, or other authorities
• To report suspected illegal activities, including money laundering, fraud, terrorist financing, or underage gambling
• To enforce our Terms and Conditions, protect our rights and property, and defend against legal claims
• To protect the safety, rights, and property of filbet users, employees, and the public

4.3 Business Transfers

In the event that filbet is involved in a merger, acquisition, corporate restructuring, sale of assets, bankruptcy, or similar business transaction, your personal information may be transferred to the acquiring entity or successor company. We will notify you via email and/or prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you individually. Such data may be used for industry analysis, research, marketing insights, or shared with business partners without restriction.

5. Data Retention

filbet retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, enforce our agreements, and maintain business records. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with filbet plus any applicable legal retention period
• Closed Accounts: After account closure, we retain core identity information, transaction records, and KYC documents for a minimum of five (5) years as required by anti-money laundering regulations and PAGCOR guidelines
• Transaction Records: Financial transaction data, including deposits, withdrawals, bets, and payouts, is retained for at least ten (10) years for accounting, audit, and tax compliance purposes
• Communications: Customer support communications are retained for three (3) years for quality assurance and dispute resolution purposes
• Marketing Data: If you opt out of marketing communications, we will retain your email address or phone number solely to honor your opt-out request and prevent future marketing contacts

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data deletion procedures and applicable legal requirements.

6. Data Security

6.1 Security Measures

filbet implements industry-standard technical, physical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse:

• Encryption: All sensitive data, including passwords and financial information, is encrypted using advanced encryption standards (AES-256) during transmission (via SSL/TLS protocols) and at rest (database encryption)
• Access Controls: Strict role-based access controls limit employee access to personal information on a need-to-know basis. Multi-factor authentication is required for administrative access
• Network Security: Firewalls, intrusion detection systems, DDoS protection, and regular security audits protect our infrastructure from external threats
• Secure Development: Our development processes follow secure coding practices, regular code reviews, vulnerability assessments, and penetration testing
• Data Segregation: Customer data is logically segregated from other systems and stored in secure, access-controlled environments
• Employee Training: All employees receive regular training on data privacy, security best practices, and incident response procedures

6.2 Your Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account and personal information:

• Choose a strong, unique password and do not share it with anyone
• Enable two-factor authentication (2FA) on your account for added security
• Log out of your account when using shared or public devices
• Do not access your account over unsecured or public Wi-Fi networks
• Be vigilant against phishing attempts and never provide your credentials to suspicious websites or emails
• Immediately notify filbet customer support if you suspect unauthorized access to your account

6.3 Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, filbet will notify you and the National Privacy Commission without undue delay and within the timeframes required by law. Notifications will include the nature of the breach, categories of affected data, measures taken to address the breach, and steps you can take to protect yourself.

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Information

You have the right to be informed about the collection, use, and disclosure of your personal information. This Privacy Policy serves as our primary means of providing such information.

7.2 Right of Access

You have the right to obtain confirmation of whether filbet processes your personal information and to access the personal information we hold about you. You may request a copy of your personal data through your account settings or by contacting our Data Protection Officer.

7.3 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account settings. For information you cannot update yourself, contact customer support with supporting documentation.

7.4 Right to Erasure or Blocking

You may request erasure or blocking of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected or when you withdraw consent (where consent was the legal basis for processing). However, we may be required to retain certain information to comply with legal obligations (e.g., AML record-keeping requirements).

7.5 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in emails, adjusting your communication preferences in account settings, or contacting customer support.

7.6 Right to Data Portability

Where technically feasible and legally applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

7.7 Right to File a Complaint

If you believe your privacy rights have been violated or you are dissatisfied with how we handle your personal information, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact information for the NPC is available at www.privacy.gov.ph.

7.8 Exercising Your Rights

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. Include your full name, account username, and a detailed description of your request. We will respond to verified requests within fifteen (15) business days or as otherwise required by law. We may request additional information to verify your identity before processing your request.

8. Cookies and Tracking Technologies

filbet uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of the Platform, including authentication, security, load balancing, and session management. These cookies cannot be disabled.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences, language settings, and login status.
• Analytics Cookies: Help us understand how users interact with our Platform by collecting usage statistics, page views, traffic sources, and performance metrics. We use tools like Google Analytics for this purpose.
• Marketing Cookies: Used to deliver targeted advertising, track campaign performance, and measure the effectiveness of promotional activities (only if you have consented).

8.2 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are set. However, disabling certain cookies may affect the functionality of the Platform and limit your access to some features. To learn more about managing cookies, visit the help section of your web browser.

9. International Data Transfers

filbet is based in the Philippines and primarily serves users within the Philippines. However, some of our service providers and business partners may be located in other countries. When we transfer your personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection laws, including:

• Transferring data only to countries recognized by the National Privacy Commission as providing adequate data protection
• Implementing standard contractual clauses approved by data protection authorities
• Ensuring service providers adhere to internationally recognized data protection frameworks

10. Children's Privacy

filbet Services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete such information from our systems and close the associated account. If you believe a person under 21 has provided personal information to filbet, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

filbet reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated Policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending you an email notification or displaying a prominent notice on the Platform. Your continued use of filbet Services after changes become effective constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Data Protection Officer
• Email: [email protected]
• Customer Support Email: [email protected]
• Live Chat: Available 24/7 through the Platform

We will respond to all inquiries within fifteen (15) business days or as otherwise required by applicable law.